Customer Agreement – Terms of Use
Customer Agreement – Terms of Use (Gudrais Fast Food)
In case of any discrepancy, the Latvian version shall prevail.
Effective from August 31, 2025
This Customer Agreement (hereinafter – Agreement) is a legal arrangement between SIA “Smart Market” (reg. No. 40203674298, not registered for VAT; legal address: Rīga, Dricānu iela 4 - 47, LV-1003; hereinafter – Gudrais Fast Food or Service Provider) and you (the service user; hereinafter – Customer). Gudrais Fast Food is a goods-delivery intermediary service (brand: Gudrais Fast Food) acting as the Customer’s agent, providing goods-purchase and delivery services upon the Customer’s order.
Please read this Agreement carefully. By confirming an order and continuing to use Gudrais Fast Food services, the Customer confirms having read the Agreement and agrees to all its terms. If the Customer does not agree to any part of the Agreement, use of the service is not permitted.
1. Service description and roles of the parties
Gudrais Fast Food as intermediary: Gudrais Fast Food provides a platform and delivery service that allows the Customer to order goods from third parties – market vendors, shops and other traders (hereinafter – Seller). Gudrais Fast Food does not act as a goods seller. In our role, we operate solely as the Customer’s authorised representative (agent) who, on the Customer’s behalf and in the Customer’s interest, purchases goods from the Seller and ensures their delivery to the Customer’s door or by another method indicated by the Customer.
Nature of the service: The Customer uses the Gudrais Fast Food platform (e.g., a WhatsApp bot or operator) to submit a goods order. After receiving the order, Gudrais Fast Food arranges for a self-employed courier (hereinafter – Courier) to go to the relevant market or shop, select and purchase the ordered goods on the Customer’s behalf, paying for them with funds provided by the Customer, and then deliver the purchased goods to the Customer.
Principal transaction – Customer and Seller: The purchase transaction is legally concluded directly between the Customer (buyer) and the Seller. Gudrais Fast Food is not a goods seller and assumes no seller obligations; we are only an intermediary and carrier (agent) on the Customer’s mandate. Consequently, the Customer and the Seller are the principal parties to the purchase contract, and the Customer retains all consumer rights and claims concerning the goods against the Seller.
Customer’s authorisation: By confirming the order, the Customer authorises SIA “Smart Market” and its designated Couriers to act on the Customer’s behalf and in the Customer’s interest to:
(a) select and purchase the Customer’s ordered goods from the relevant Seller;
(b) make the necessary payments for the goods using the Customer’s provided funds; and
(c) transport and deliver those goods to the Customer.
This authorisation is valid only for the execution of the specific order and the actions required for it. Gudrais Fast Food and the Courier act as the Customer’s representative (agent) at the Customer’s expense and risk.
Courier status: Goods acquisition and physical receipt are performed by our cooperation partners – Couriers, who are self-employed persons or cooperation-agreement partners of SIA “Smart Market”. The Courier actually visits the market or shop, purchases the goods on the Customer’s mandate using the Customer’s funds and delivers the goods to the Customer. The Courier is not the owner or seller of the goods – all actions are carried out in the Customer’s interest, based on the intermediary agreement between the Customer and Gudrais Fast Food.
2. Order placement and payment
Submitting an order: The Customer submits an order via the Gudrais Fast Food platform – for example, by sending a goods list and information through WhatsApp chat (to the automated bot or our operator) or by phone. In the order, the Customer indicates the desired goods, their approximate quantity, quality requirements (if necessary) and the delivery address, as well as any additional notes or instructions.
Estimated costs and confirmation: Based on the information provided by the Customer, Gudrais Fast Food calculates the approximate cost of the goods (according to the latest known Seller price lists) and adds information about the delivery fee. The Customer receives this provisional calculation (e.g., in a WhatsApp message) and, if in agreement, confirms continuation of the order. Upon confirmation, the Customer must enter their payment-card details in a secure payment form (Stripe system) or use another supported payment method.
Payment split: The Customer’s payment for the order is divided into two parts:
Goods value + 20 % reserve: First, an amount covering the provisional total price of the ordered goods plus up to 20 % is authorised (reserved) on the Customer’s card. This reserve serves to cover possible small price differences or fluctuations that may arise between the provisional price and the actual price applied at the time of purchase. Example: if the approximate goods sum is €50, we may reserve up to €60 (€50 + 20 %). Please note: this is an authorisation, not the final charge – the final settlement will occur after the goods are purchased, according to the actual amount.
Service (delivery) fee: Second, a separate fee for the delivery service is calculated and collected, consisting of the delivery fee (for the Courier’s delivery, agreed before order confirmation, e.g., based on the distance to the delivery address) and, possibly, an additional savings commission (negotiation fee), as explained below.
Price changes and reserve use: If the actual goods price at the time of purchase slightly exceeds the initially calculated amount (e.g., seasonal price fluctuation or the item weighs a bit more, etc.), Gudrais Fast Food uses the above-mentioned 20 % reserve to cover the difference. The Customer’s card will be charged only the actual goods price (including reasonable price differences) without exceeding the reserved limit. If the actual amount spent is lower than the provisional amount (e.g., the Courier successfully agreed a lower price with the Seller), the Customer is charged a smaller amount for the goods; any unused part of the authorised sum is released and not charged to the Customer.
Negotiation (savings) commission: Gudrais Fast Food provides added value by attempting to achieve a price reduction for the Customer’s chosen goods if possible (e.g., the Courier negotiates a discount or better price with the vendor on the Customer’s behalf). The Customer agrees that if a lower price than initially stated is achieved through the Courier’s actions, Gudrais Fast Food is entitled to retain an additional commission of up to 100 % of the saved amount. This fee is called the “negotiation commission” (or “negotiation fee”) and is intended as remuneration to the Courier and the Service Provider for providing the savings. Example: if the Seller’s initial total price for all goods was €50, but the Courier secures them for €45 on the Customer’s behalf, the savings are €5. Gudrais Fast Food may retain, for example, 50 % to 100 % of this saving (€2.50–€5) as a negotiation commission. (If a negotiation commission is applied, it will be clearly shown on the service receipt issued to the Customer; see below regarding settlement documents.)
Final settlement: After the Courier has purchased all ordered goods, Gudrais Fast Food completes payment processing:
Goods payment: the actual amount spent on goods (which may be less than or equal to the reserved amount, depending on the real price; if any item was unavailable and not purchased, the corresponding amount is not charged) is debited from the Customer’s card. This amount is transferred to the settlement account from which payment is made to the Seller (or remuneration to the Courier if the Courier pays on-site using their card).
Service fee: simultaneously, the Customer’s card is charged the delivery service fee (delivery fee + any negotiation commission). This is the Gudrais Fast Food revenue for the provided intermediary and delivery service.
The Customer may see separate transactions or a combined transaction with a breakdown – this will be specified in the invoice/receipt. Gudrais Fast Food does not charge any other amounts without the Customer’s consent.
Payment security: All payments are processed by a trusted payment service provider (Stripe). Gudrais Fast Food does not receive or store the Customer’s card number or full financial data; card data are entered in a secure form, and sensitive information is encrypted and processed according to payment-industry security standards. The Customer confirms that they have the right to use the indicated payment method. In cases of fraudulent payment or insufficient funds, the order may be refused.
Tax application to the payment: At present, no VAT is applied to the service fee because SIA “Smart Market” is not a VAT payer. The goods amount remains a direct Customer-to-Seller payment. If the Service Provider registers for VAT in the future, VAT will be charged only on the intermediary/delivery remuneration from the date of registration; no VAT will be charged by us on the goods purchase (explained in detail in Section 7).
3. Purchase and delivery of goods
Goods purchase on the Customer’s behalf: Gudrais Fast Food ensures that the Courier purchases only the goods ordered by the Customer. The Courier will not make arbitrary substitutions without the Customer’s consent. If an ordered item is unavailable, the Courier will contact the Customer (e.g., via WhatsApp) to agree on a substitute or cancel the specific item. Gudrais Fast Food does not guarantee that all ordered goods will be available, as market supply may change; the Customer is not obliged to pay for goods that are not purchased.
Goods quality and completeness: The Courier visually assesses the external condition of goods at purchase (e.g., checks for obvious packaging damage, expiry dates, etc.), but Gudrais Fast Food assumes no responsibility for goods quality, composition, safety or fitness for a particular purpose. The Courier does not open, inspect in detail or test goods before delivery to the Customer. Goods are purchased in their original packaging as sold by the Seller. Gudrais Fast Food does not store or keep goods for long periods and does not make any changes to them – we only collect them from the Seller and deliver directly to the Customer.
Transport conditions: Gudrais Fast Food undertakes to ensure that goods are transported in suitable conditions. For example, foodstuffs or other perishable goods are transported in thermal bags with cooling elements to maintain the required temperature. We act in accordance with regulatory requirements for food transport and good practice so that goods reach the Customer without spoilage. However, Gudrais Fast Food assumes no responsibility for any quality loss arising from the goods’ inherent properties (e.g., very short shelf life or improper storage by the Seller) unless it is related to our gross negligence during transport.
Delivery methods: When placing an order, the Customer chooses the delivery method:
Delivery to the address (door): The Courier will deliver the goods to the address indicated by the Customer and personally hand them over to the Customer or a person designated by the Customer.
Delivery to a parcel locker: The Courier may place the goods in a special parcel cabinet/locker (e.g., a thermally insulated locker), from which the Customer can retrieve the order at a convenient time using the provided access code.
Delivery to the address – Customer obligations: If delivery to the door is selected, Gudrais Fast Food will, after completing the order, contact the Customer to coordinate the exact delivery time window. The Customer must ensure that someone is present at the address at the agreed time to receive the order. If the Courier arrives at the agreed time but cannot reach the Customer (e.g., the Customer is not home, does not answer the doorbell or phone), the Courier will make several attempts to contact the Customer at the provided phone number. If it is not possible to hand over the goods personally within 15–20 minutes, Gudrais Fast Food is entitled, to avoid spoilage of goods, to redirect the order to a secure parcel locker. In such a case, no additional fee will be charged to the Customer.
Delivery to a parcel locker – rules: If goods are delivered to a parcel locker (either by the Customer’s initial choice or as described above if the Customer cannot be reached):
Transfer of responsibility to the locker operator: As soon as the Courier places the Customer’s parcel in the locker compartment and closes it, the locker operator (a third party) is responsible for further storage and security. The lockers we use are special thermal lockers maintaining approximately +6 °C to keep food fresh. The locker operator is a service provider, and locker-related rules (e.g., free storage time, refund policies, etc.) apply from the moment the parcel is placed in the locker.
Customer data for the locker: The Customer agrees that the necessary personal information (name, surname, phone number and, if needed, delivery address or e-mail) may be provided to the relevant locker service operator so that it can process the parcel and send the Customer the access code/key. These data will be used only to enable parcel retrieval.
Collection deadlines: The Customer must collect the parcel from the locker within the storage period set by the locker operator (usually 24–72 hours, depending on the service provider’s policy). Gudrais Fast Food will inform the Customer of the deadline and include information about the retrieval code in the locker receipt. If the Customer cannot immediately collect the parcel, it is recommended to inform Gudrais Fast Food customer service to seek a solution (e.g., extend the storage time if possible).
Uncollected parcels: If the Customer does not collect the parcel within the specified time and it is returned or destroyed according to the locker operator’s rules, Gudrais Fast Food assumes no responsibility for such losses. We will endeavour to help the Customer recover uncollected goods, but additional charges for redelivery or related costs may apply.
Delivery time: Gudrais Fast Food will endeavour to deliver the goods as quickly as possible, taking into account market working hours, Courier route and order-assembly complexity. Usually deliveries are made on the same day or the next day after the order, unless otherwise agreed with the Customer. In any case, before dispatch we will confirm a specific delivery time with the Customer. If the Customer needs delivery in a certain time window, please indicate this when ordering; we will try to accommodate, but do not guarantee an exact delivery hour without prior agreement.
Passing of risk: The risk of accidental loss or damage to the goods passes to the Customer when:
the Courier personally hands over the goods to the Customer at the indicated address, or
the Courier places the goods in the parcel locker and closes the compartment (thus the goods are under the locker operator’s supervision). From this moment, the locker operator is considered the carrier until the Customer retrieves the goods.
If the goods are delivered directly into the Customer’s hands, the Customer must inspect the packaging upon receipt. If you notice significant damage to the packaging or shipment, please immediately inform the Courier and Gudrais Fast Food customer service.
4. Limitation of liability
Goods quality and conformity: Gudrais Fast Food assumes no responsibility for goods quality, safety, composition or fitness for a particular purpose, as we are neither the manufacturer nor the seller. The Customer understands that the goods are purchased directly from the Seller, and any claims regarding defective goods, damage, non-conformity or harm to health caused by the goods are to be resolved between the Customer and the relevant Seller in accordance with applicable consumer protection laws. Gudrais Fast Food may, upon request, provide the Customer with the Seller’s contact information or help forward a complaint to the Seller, but we do not assume legal liability for the characteristics of the goods sold by the Seller.
Consumer rights to withdraw from or return goods: Under Latvian and EU law, the Customer may have the right to withdraw from the purchase or return goods in certain cases (e.g., the 14-day withdrawal right for distance contracts, unless exceptions apply such as for perishable goods). Gudrais Fast Food emphasises that the purchase contract is between the Customer and the Seller; therefore, the withdrawal right or goods-return procedure must be exercised directly against the Seller. Our purchase document will include information about the Seller (as far as possible) and the purchased goods. Gudrais Fast Food does not undertake to accept goods back on the Customer’s behalf or refund their price, as we are not the seller; however, if the Customer needs logistical assistance (e.g., organising shipment back to the Seller), we can provide this as a separate service under a separate agreement (e.g., with an additional delivery fee).
Liability waiver in case of claims: By agreeing to these terms, the Customer waives any claims against SIA “Smart Market” regarding:
Goods quality, safety and content: Any claims that a good is defective, damaged, non-conforming or has caused harm (e.g., food poisoning, allergic reaction, device damage, etc.) must be brought against the Seller from whom the good was purchased. Gudrais Fast Food only provides delivery and mediation and assumes no liability for such cases.
Seller’s non-compliance with consumer rights: If the Seller refuses to honour consumer rights (e.g., refusal to accept returns, failure to provide warranties, etc.), the Customer’s dispute is to be resolved with the Seller in the manner prescribed by law (including PTAC involvement if necessary). Gudrais Fast Food is not liable for the Seller’s failure to fulfil obligations towards the Customer.
Tax obligations on goods: Gudrais Fast Food is not responsible for the Seller’s tax payments or issuance of fiscal receipts regarding the goods. The Seller, by selling the good to the Customer (through our mediation), is responsible for tax payments if applicable (e.g., VAT, income tax, etc.). SIA “Smart Market” does not withhold taxes from the goods amount on the Customer’s behalf – the amount paid by the Customer for the goods is transferred in full to the Seller. Our obligation is to pay taxes only on our provided services (e.g., VAT on the delivery service fee).
Service liability: Gudrais Fast Food assumes responsibility for the proper provision of its services insofar as it is within our control. We are responsible for:
Timely and appropriate delivery of goods (unless circumstances beyond our control occur – force majeure, unforeseen traffic disruptions, sudden market closures, etc.).
Proper processing of Customer data and privacy compliance (see Section 5).
Any negligence or violations by our staff or Couriers that directly cause losses to the Customer (in such cases our liability is limited to direct damages and does not exceed the total value of the respective order, unless mandatory law provides otherwise).
Gudrais Fast Food is not liable for indirect losses or inconveniences that the Customer may incur during service use (e.g., lost income, business losses, moral damage, etc.), insofar as not required by applicable law.
Force majeure (Act of God): Gudrais Fast Food is not liable for failure to fulfil contractual obligations or delays caused by circumstances beyond our control (e.g., natural disasters, extreme weather, government orders, state of war, pandemics, strikes, road accidents or blockages, sudden technical failures, etc.). We will inform the Customer of such circumstances as soon as possible and will endeavour to find a solution (e.g., deliver later or cancel the order with a full refund to the Customer).
5. Personal data processing and communication
Data collection: To provide the service, Gudrais Fast Food processes the Customer’s personal data. During the ordering process, the Customer provides the following information:
Contact information: name, surname, phone number (used for communication and delivery coordination, including WhatsApp messaging), and delivery address.
Order information: ordered goods and their detailed list, quantities, specific wishes or comments provided by the Customer (e.g., “no sugar”, “ripe fruit”, etc.).
Payment information: payment method, transaction identifiers (e.g., Stripe transaction ID). Gudrais Fast Food does not directly process the Customer’s credit-card number or security codes – this information is securely processed by the payment service provider.
Communication history: all correspondence with the Customer (e.g., WhatsApp messages, e-mails, call notes) related to the order, to ensure service quality, evidence of agreements (e.g., substitutions, price approval, etc.) and to improve customer service.
Purposes of data use: Customer data are used solely for:
Order fulfilment: we use the data to assemble the order, communicate with the Customer for clarifications, deliver to the correct address and identify the Customer upon handover or locker access.
Payment processing: contact information and payment details are used to process the Customer’s payment for goods and services and, if necessary, to issue refunds (e.g., for an incorrectly reserved amount).
Quality control and dispute resolution: correspondence and order history may be reviewed if questions or disputes arise (e.g., if the Customer claims something was not delivered, we can check communication with the Courier and the Customer).
Legal obligations: we store financial documents (invoices, receipts) and, if necessary, may provide information to state authorities in cases prescribed by law (e.g., at the request of the State Revenue Service or to protect our rights in a legal dispute).
Marketing (limited): the Customer’s contact information may be used to send informational messages about our services, promotions, etc., only with the Customer’s consent or if it derives from the customer relationship (e.g., to inform about new services that might interest the Customer). The Customer may unsubscribe from marketing messages at any time by informing us or using the opt-out link.
Data storage duration: Gudrais Fast Food stores the Customer’s personal data as long as necessary to achieve the purposes:
Order information and communication records – until the service is fully provided and 12 months thereafter in case the Customer files a complaint or post-delivery questions arise.
Financial transaction data and statements – 5 years after the end of the financial year, in accordance with accounting and tax laws.
Customer contact information for marketing – until the Customer withdraws consent or requests data deletion (e.g., no longer using the service).
After the storage period or upon the Customer’s request, personal data are securely deleted or anonymised, unless there is a legal basis to retain them longer.
Data transfer to third parties: Gudrais Fast Food may transfer Customer data to third parties only for service fulfilment or legal requirements:
Couriers: to perform the delivery, we provide the Courier with the Customer’s name, order details and delivery address, as well as the contact phone number (to communicate at delivery).
Parcel-locker operators: if delivery occurs via a parcel locker, the relevant locker service provider (e.g., a company maintaining parcel terminals) receives the Customer data necessary to process the parcel (name, phone and/or e-mail).
Payment processor (Stripe): the Customer’s card data and payment information are provided to the secure payment processor. Stripe processes data as an independent controller under its privacy policy and international security standards.
State authorities: if required by law (e.g., law-enforcement requests, court order, tax audit), we will provide the necessary information to the competent authorities.
We never sell or rent the Customer’s personal data to third parties for marketing or other purposes unrelated to order fulfilment.
Customer data rights: Under the General Data Protection Regulation (GDPR), the Customer has rights regarding their data, including:
The right to request access to personal data (including a copy).
The right to rectify inaccurate or incomplete data.
The right to request deletion of data (“right to be forgotten”) if there is no longer a basis for processing.
The right to restrict processing in certain circumstances.
The right to object to processing carried out on legitimate interests and to withdraw consent (for marketing).
The right to data portability, if technically possible (applies to data provided by the Customer and processed by consent or contract).
To exercise rights or ask about data processing, the Customer may contact us by e-mail at lv@wisefast.food or by calling/WhatsApp at +371 28 945 009. We will respond within one month as required by law.
Communication channels: Most communication between Gudrais Fast Food and the Customer is electronic:
WhatsApp communication: The Customer agrees we may use WhatsApp (to the Customer’s provided phone number) as the main channel for order acceptance, clarifications and reports (e.g., send market photos if Customer approval is needed, delivery status, invoice PDF files, etc.).
Phone calls: Our operator or Courier may sometimes call the Customer, especially for delivery coordination or urgent clarifications.
E-mail: Duplicate invoices or reports may also be sent to the Customer’s e-mail (if entered in Stripe or otherwise provided).
Communication will be in Latvian unless the Customer and our representative agree otherwise (we strive to serve English or Russian speakers for convenience, but official documents will be in Latvian).
The Customer must provide up-to-date contact information and notify us if, for example, the phone number changes before order fulfilment. Gudrais Fast Food is not responsible if, due to inaccurate information, the Customer cannot be contacted or delivery is delayed.
Privacy policy: The privacy terms provided in this Agreement may be elaborated in the Gudrais Fast Food Privacy Policy, available on our website (https://www.wisefast.food) or upon request. The Customer agrees to data processing as described in these terms and the Privacy Policy. In case of conflict, data-protection interpretation is in the Customer’s interest and according to applicable legislation.
6. Settlement documents and legal aspects
Electronic receipt/invoice: After each order is fulfilled, Gudrais Fast Food prepares an electronic purchase confirmation for the Customer (receipt and/or invoice) consisting of two parts:
Goods purchase slip (purchase receipt): a document indicating the total amount spent on goods on the Customer’s behalf at the relevant Seller. This amount is not subject to VAT by Gudrais Fast Food, as it is not our turnover but the Customer’s purchase from the Seller. If necessary, this document may include a reference to the legal norm that such amounts are exempt from VAT in intermediary transactions (e.g., stating “Goods purchase on behalf of the Customer, outside the scope of VAT for us as agent (no VAT charged by us on the goods amount) according to the Republic of Latvia VAT Law provisions on intermediary transactions”). The Seller’s name and registration details, if available (e.g., if a Seller’s receipt is obtained in a shop), may be added or referenced.
Service invoice: a document showing separately the Gudrais Fast Food service fee, i.e., the delivery fee and negotiation commission (if applied). No VAT is applied to this service value at present, because SIA “Smart Market” is not a VAT payer. After VAT registration, VAT will apply only to the intermediary and delivery remuneration in line with the applicable rate. The invoice will include SIA “Smart Market” details, invoice number, service description, amount excluding VAT. Once we are VAT-registered, the invoice will show our VAT number and the VAT amount; until then, no VAT is charged on our service. The Customer’s name, surname (or company name if a legal entity places the order) and contact details may be shown as the recipient.
Issuance of documents: The above documents will be sent electronically, usually in PDF format, to the same WhatsApp conversation through which the order was placed, immediately after delivery completion. If the Customer has provided an e-mail (e.g., in Stripe or in the order), we will usually send the invoice also to e-mail. The Customer agrees to receive electronic invoices; paper copies are not sent automatically, but the Customer may request a paper copy if needed (additional postal costs may apply).
VAT and agent status: Gudrais Fast Food confirms that it operates as an intermediary (Customer’s agent) and does not assume ownership of the goods purchased on the Customer’s behalf. Under Latvian law, goods delivery in this model is not considered a goods supply by SIA “Smart Market”, but rather the Customer’s own goods purchase through our mediation (Currently, no VAT is applied to our service fee because SIA “Smart Market” is not a VAT payer; after registration, VAT will apply only to the intermediary remuneration). Therefore, Gudrais Fast Food does not charge VAT on the goods value. The regulatory basis is as follows: the Value-Added Tax Law states that the taxable value of an intermediary service is only the intermediary’s remuneration. In other words, in our issued invoice the VAT principle concerns only the intermediary remuneration. At present, VAT is not applied because SIA “Smart Market” is not VAT-registered; if registered, VAT will apply to the delivery and intermediary remuneration, whereas the goods purchase amount is re-charged to the Customer without additional markup and without VAT. (Legal note: to avoid double VAT application, Gudrais Fast Food ensures it acts in the Customer’s name and not in its own name – thus the case described in Section 6, Paragraph 3 of the VAT Law about receiving and providing goods or services in one’s own name does not arise. In this transaction, the goods supplier for VAT purposes remains the Seller, if the Seller is a VAT payer.)
Grouped purchases and goods accounting: As part of the order, the Courier may purchase several goods in one purchase from one Seller, so the Seller’s receipt (if received) may show a combined amount for several products. In the Gudrais Fast Food invoice the goods list will be indicated as informatively as possible (according to the Customer’s order specification), however separate prices per item may not be shown if they are not exactly known or available from the Seller’s receipt. Instead, we may attach a waybill or order summary listing the goods (without separate prices if not available) so the Customer has an overview of what was purchased. Gudrais Fast Food currently provides all these documents only electronically; they are legally valid without signature under the Electronic Documents Law, as they include all required details and are sent from the company’s registered system.
Tax-law references: When necessary (e.g., if requested by the Customer or for audit), Gudrais Fast Food may reference applicable legal norms. For example, a reference to the Latvian Value-Added Tax Law that amounts received by an agent and forwarded to the goods supplier on the Customer’s behalf are not the intermediary’s taxable turnover and that VAT is applied only to the commission (based on VAT Law Section 6, Paragraph 3 and Paragraph 6 as mentioned above). We also consider the Civil Law and Commercial Law norms on mandate agreements that regulate our intermediary relationship with the Customer.
Customer’s additional tax obligations: Usually a consumer has no additional obligation to declare or pay taxes for goods purchased domestically. However, if the Customer orders goods for business purposes (e.g., a company needing input-tax deduction), the Customer must inform Gudrais Fast Food in advance so we can issue an invoice to the company’s details. Gudrais Fast Food assumes no responsibility if the Customer has not informed about their VAT-payer status and therefore does not receive the correct document for input-tax deduction. While the Service Provider is not VAT-registered, VAT is not shown on service invoices and input-tax deduction is not applicable.
7. Final provisions
Validity and amendments of the Agreement: This Agreement enters into force when the Customer electronically accepts it (by clicking “I Agree” or confirming an order that contains a reference to these terms) and is effective for each specific order. Gudrais Fast Food reserves the right to unilaterally amend or supplement this Agreement in the future. If changes are made, the updated version will be published on our website www.wisefast.food and, where possible, sent to Customers or displayed before the next order. Changes do not take effect retroactively – orders already placed are governed by the terms in force at the time of order confirmation.
If a provision is invalid: If any provision of this Agreement is found invalid, unlawful or unenforceable (e.g., in conflict with mandatory consumer-rights norms), this does not affect the validity of the remaining provisions. The ineffective provision will be replaced by a legally permissible provision that most closely matches the original intent.
Dispute resolution: Any disputes, disagreements or claims arising from this Agreement or service provision shall first be resolved by mutual negotiations between the parties. Customer satisfaction is important to us – in case of problems, please first contact Gudrais Fast Food (using the contacts below) and we will strive to find a solution. If the dispute cannot be resolved through negotiations, the Customer who is a consumer has the right to apply to the Consumer Rights Protection Centre (PTAC) or use Alternative Dispute Resolution (ADR) mechanisms. Likewise, the Customer and Gudrais Fast Food have the right to defend their interests in court according to the laws of the Republic of Latvia.
Governing Law: This Agreement and the relationships arising from it are governed by the legislation of the Republic of Latvia. In matters not regulated by this Agreement, the parties are guided by the laws of the Republic of Latvia in force, including but not limited to the Civil Law, Consumer Rights Protection Law, Commercial Law and the Value-Added Tax Law.
Contact information: For questions, complaints or suggestions, the Customer may contact Gudrais Fast Food customer support:
E-mail: lv@wisefast.food
Phone / WhatsApp: +371 28 945 009
Correspondence address: Rīga, Dricānu iela 4 - 47, LV-1003, Latvia.
The Customer confirms that, before using the service, they have read this Agreement, understand its content and implications, and voluntarily agree to all terms by clicking the relevant consent/confirmation button on the platform or otherwise clearly expressing their consent.
Thank you for choosing Gudrais Fast Food – we greatly value your trust and will strive to provide a fast, smart and cost-effective delivery experience!